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Delete your ActiveScribe account and data

Last Updated: August 26, 2026

ActiveScribe is provided by Loomantix Inc. This page explains how ActiveScribe users can request deletion of their account and associated data, including if they no longer have the mobile app installed.

Request deletion without signing in

Email us from the address associated with your ActiveScribe account. Use the subject “ActiveScribe account deletion request.” If you cannot email us from that address, we will ask you to verify that you control the account before processing the request.

Email a deletion request

Do not include patient names, recordings, transcripts, clinical notes, or other personal health information in your email.

Request deletion from your ActiveScribe account

  1. Sign in to ActiveScribe in your browser .
  2. Open Settings → Data & account.
  3. Under Request Account Deletion, select Delete my Data and confirm the request.

You can use the email option above if you cannot sign in.

What happens after you request deletion

  • We may contact you to verify your identity and authority to delete the account.
  • For browser requests, the seven-day cooling period begins when you submit the confirmed request. For email requests, it begins after we verify your identity and create the request in ActiveScribe.
  • You may cancel during the cooling period from your Data & account settings or by contacting us.
  • Deletion processing begins after the cooling period and is ordinarily completed within 30 days after the request is created in ActiveScribe. Once processing begins, the deletion cannot be reversed.

Data processed during account deletion

The current account-deletion workflow:

  • Removes your ActiveScribe sign-in account
  • Permanently deletes your encounters and their associated transcripts, draft notes, and stored encounter files
  • Deletes your user settings, assistant configuration, lexicon entries, onboarding data, and usage statistics
  • Anonymizes identifying fields in the account record

Data that may be retained

We retain an anonymized account-status record and limited security and deletion-audit records for as long as required to protect the Service or meet legal, regulatory, and audit obligations. Any retained records remain access-restricted and are handled under our Privacy Policy.

Some customization, template, or integration records linked to your account may require a separate review because they can participate in clinic-level workflows. Include a request to review and delete this additional data in your email. We will tell you what can be deleted and what must be retained.

Deleting your ActiveScribe account does not delete information already exported, downloaded, or copied to an EMR or another system controlled by your clinic or another organization.

Data stored on your Android device

Account deletion applies to data held by the ActiveScribe Service. After confirming that all recordings have finished uploading, you can remove data stored by the Android app by clearing its app storage or uninstalling it. Contact us before doing so if a recording is still pending upload.

Requests from patients

If you are a patient seeking deletion or correction of information in your health record, contact the healthcare professional or organization responsible for your care. Please do not send patient information to the deletion-request email address above.

Contact

Questions about an account-deletion request can be sent to baxter@activescribe.ca.

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